25 Low-Cost, High-Value Customer Appreciation Ideas that Pack a Punch (of Gratitude!)

By Stephanie Heitman Without your customers, your business would be nowhere. You want them to buy from you. But when they do, are you saying thank you? Today, customers are overwhelmed with almost endless options. Largely the thing that’s driving their decision between one business or another comes down to the customer experience. And feelingContinue reading “25 Low-Cost, High-Value Customer Appreciation Ideas that Pack a Punch (of Gratitude!)”

7 Steps for Handling Customer Complaints

By Loyalty Leader Customers get angry for a variety of reasons—some justified, some not. Anyone who deals with customers will likely encounter rude or angry individuals once and awhile. How you respond can make the difference between a customer who feels satisfied with the resolution 1. and one who vows never to patronize your business again.Continue reading “7 Steps for Handling Customer Complaints”

4 simple strategies for improving customer retention

The Editorial Team It takes a lot to earn a customer’s loyalty. And once you bring someone into your company’s ecosystem, the last thing you want to do is lose them.  By emphasizing customer retention as a key performance indicator (KPI) for your business, you can ensure your priorities are in the right place.  What’sContinue reading “4 simple strategies for improving customer retention”

5 mistakes that ruin your online reputation

By Tech Advisory Businesses are relying on social media more than ever to get their voices heard on the Internet. Social media is a powerful tool to connect with customers and to establish an online presence. However, so many companies make mistakes that are too important to ignore, and which could seriously damage your onlineContinue reading “5 mistakes that ruin your online reputation”

How To Deal With Difficult Customers: Steps You Can Take

This article by Indeed.com is a must-read for every business owner. When you are interacting with customers, it is essential to have excellent customer service skills. This is especially important when dealing with challenging customers. Fortunately, there are certain tips you can keep in mind when dealing with difficult customers that will help you copeContinue reading “How To Deal With Difficult Customers: Steps You Can Take”

6 Ways to Improve the Customer Experience That You Can Start Implementing Today

Len Markidan of Groove HQ explores ways of taking care of our bosses, customers! Businesses who deliver a superior customer experience are the ones that will win. Businesses who deliver a superior customer experience are the ones that will win. Your customers—all customers—have a choice. They can choose to do nothing at all. They can choose to doContinue reading “6 Ways to Improve the Customer Experience That You Can Start Implementing Today”